Bensu, Inc., San Francisco, California

• Tested a new Windows rewrite of their Skills Management System software program and wrote a 300 page reference and procedure manual for all modules: job profiling, skill inventory and query, skill and performance assessment, skill gap analysis, development planning, curriculum and certification management, training administration, career development and report generation.
• Converted the documentation to an on-line hypertext help system for the Skills Management System using Robohelp.
• Wrote the copy for and developed a self-paced product presentation tool.

Systems Plus, Inc., Mountain View, California

• Designed and wrote the course materials for a monthly 4-day dealer training program for a publisher and distributor of the Medical Manager and Dental Manager software programs. Program included marketing, presenting, writing proposals, selling, closing, installing, training and supporting customers. Also facilitated the program. As a result of this training program, the company dramatically increased the number of authorized dealers and sales increased from 10 to over 100 per month within the first year of the program.
• Tested a new Windows rewrite of their Accounting Plus software program and wrote an 800 page reference and procedure manual for all modules: general ledger, accounts payable, purchasing, accounts receivable, point of sale, sales order entry, inventory control, bill of materials, payroll and report generation.

Rocky Mountain Software Systems, Pleasant Hill, California

• Tested a major upgrade for a private-label accounting program and wrote the reference and procedure manual for all modules: general ledger, accounts payable, purchasing, accounts receivable, sales order entry and inventory control.
• Wrote copy for marketing materials.

• Tested a Medical billing software program and wrote the reference and procedure manual.
• Wrote copy for marketing materials.

Pleasant Hill Recreation & Park District, Pleasant Hill, California

• Designed and wrote the course materials for a business development workshop: Building a Successful Internet Business, that I also facilitated. This 2-part (8-hour) program taught small business owners everything they needed to know about setting up a website, designing web pages, setting up an e-commerce solution and on-line and off-line marketing of the website.

Institute for Future Work Force Development, Flagstaff, Arizona

• Designed and wrote the course materials for a 3-day conference that I facilitated on Restarting Your Career, which enabled returning-to-the-workforce participants to build a profile of their talents, abilities and skills, identify career goals, build a resume and establish a plan to return to the workforce. Even participants who were hesitant to confront issues in their life engaged in the process and walked away with an achievable, well thought out plan.

Flagstaff Adult Education, Flagstaff, Arizona

• Designed and wrote the course materials for a variety of workshops that I facilitated for business, professional and personal development:
  • Starting a New Business. This unique "how-to" course provided entrepreneurs with the practical knowledge and skills needed to setup and run a successful business.
  • Building the Career of Your Dreams. This course, modified from the Restarting Your Career conference discussed above, helped individuals to align themselves with their natural talents and abilities and to discover the career that best utilizes those talents. A portion of the workbook is provided free on Carol's Inspired Living website.
  • A variety of 2½-hour workshops designed to enhance personal productivity and performance, including: Achieving Goals, Making Good Decisions, Breaking Habits, How to Say NO, Effortless Change and Pivoting from Stress. 

Creative Writing

• Wrote a 220 page book that was independently published called Transformative Thinking, which helps people stop stress, unhappiness and ineffectiveness in its tracks.

• Wrote many articles on personal self-mastery and stress management.